COYO Cloud
With the COYO Cloud, you can get started in just a few seconds –
operated in
our secure German data center.
- All of COYO’s features: home pages, pages, workspaces, messaging, and profiles
- Automatic, regular updates and patches
- Mobile apps for iOS and Android from the official app stores
- Branding in your corporate design
- 1 GB of storage per user
- Single sign-on via SAML 2.0 and Active Directory
- GDPR-compliant operation in a data center in Germany certified pursuant to ISO 27001
- COYO Care Basic with 99.5% guaranteed availability
- Access to our extensive REST API
How many employees will use COYO?
COYO Add-ons
Expand the functionality of your COYO Cloud with optional COYO Cloud add-ons.
Multi language
Publish official content and news in multiple languages with our powerful COYO translation system.
Office 365 integration
Users can edit documents from COYO 365 applications (Word, Excel, etc.) live without having to download and save the data locally.
COYO Care Packages
Regular feature updates and 24/7 web support are included in the COYO Basic package. Expand your individual service level with our Bronze, Silver, and Gold COYO Care packages.
Basic |
Bronze |
Silver |
Gold |
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Automatic software updates  Software updates are automatically installed for our cloud
customers and automatically made available to our enterprise
customers via our website.
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| 24/7 web support and knowledge base Direct web support is available from our Service Desk during our
service hours (Monday to Friday from 9 a.m. to 6 p.m.).
You can also access our Knowledge Base at any time of the day. |
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| Guaranteed 99.5% availability As a cloud customer, we guarantee 99.5% availability per
month. |
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| Multiple support users You can register more than one user for our Service Desk in order
to receive web support. This means that you and your
entire project team will always be up to date when it comes to the requests you have
submitted to us. |
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| Telephone hotline A hotline for all your non-technical questions is available during
our service hours (Monday to Friday from 9 a.m. to 6
p.m.), and should things ever get too technical, we’ll be happy to schedule an appointment
with one of our technicians. |
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| Guaranteed resolution times We guarantee to resolve all your requests regarding error messages
within a specified period of time. |
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| Remote Support Our technicians can remotely connect to your computer to help you
quickly and directly. |
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| Exclusive, personal onboarding Enjoy exclusive and personal onboarding provided by one of our
Customer Success Managers. You can discuss the exact
subjects covered in advance so that you get the most out of your personal onboarding
session. |
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| 24/7 on-call service If you have serious technical issues, you can reach us 24 hours a
day, 7 days a week via a dedicated telephone number. |
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| Personal customer success manager You have a dedicated Customer Success Manager assigned to you who
will regularly meet with you to discuss any of your
concerns. |
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Frequently asked questions
If you want to give more users access to COYO Cloud, you can upgrade at any time. The
increased number of users is immediately available. The increased fee is then billed the
following month.
In the unlikely event that you stop using COYO, we will provide you with an exported copy of
all your data.
As soon as you have requested a trial version, we will send you a link to your personal COYO
Cloud. You can get started in just a few minutes.
Of course! COYO fully complies with the GDPR. It goes without saying that we will also enter
into a data processing agreement with you.
Enterprise
This is the right edition for companies
that need to run COYO in their own
data center.
- All of COYO’s features: home pages, pages, workspaces, messaging, and profiles
- Regular updates and patches
- Mobile apps for iOS and Android from the official app stores
- Fully branded in your corporate design
- Your own domain
- Expand individual service level with our COYO Care packages
- Single sign-on via SAML 2.0 and Active Directory
- Operated in your own data center
- Access to our REST API and SDK, as well as test systems
- Assistance with installation provided by our COYO professionals
Frequently asked questions
If you upgrade within a contract year, your subscription will be renewed and you will
receive
a credit for the remaining term of your current subscription. The increased number of users
is
available immediately.
Yes! Our COYO professionals will help you get COYO installed and configured. Please contact
our sales department to learn more about the COYO installation package!
Of course! COYO fully complies with the GDPR. It goes without saying that we will also enter
into a data processing agreement with you.
